The Ultimate Murphy USA Employee Handbook Example: A Comprehensive Guide to Policies and Procedures

Welcome to the ultimate guide for Murphy USA employees, where we will navigate through the company’s policies, procedures, and practices using the Murphy USA Employee Handbook Example. With a focus on creating a positive work environment and fostering employee growth, this comprehensive guide will equip you with all the information you need to excel within the organization.

Key Takeaways

  • Murphy USA encourages a strong company culture and values integrity, respect, citizenship, and teamwork.
  • Employees are expected to deliver excellent customer service while adhering to key policies regarding workplace conduct, health & safety, compensation & benefits.
  • Murphy USA provides resources such as an Employee Assistance Program for mental health support and open door policy for communication between employees & management.

Employee Handbook Example

In this illustrative employee handbook example, we have meticulously crafted a comprehensive guide that encapsulates the values, policies, and expectations we uphold within our organization. The employee handbook example serves as a valuable resource, offering clarity on topics such as workplace conduct, benefits, and professional development opportunities. By exploring this guide, employees gain insight into our company culture, fostering a shared understanding that promotes a harmonious and productive work environment. This employee handbook example is designed to be a reference point for both new hires and existing staff, ensuring everyone is well-informed and aligned with our organizational principles.

Understanding Murphy USA Employment

Established in 1996, Murphy USA has grown into a renowned retail enterprise that operates gas stations and convenience stores across the nation, including those under the Murphy Oil USA brand. A strong company culture and a set of core values guide the behavior and decision-making of every employee.

But what are these values, and what are the expectations from employees?

The Ultimate Murphy USA Employee Handbook Example: A Comprehensive Guide to Policies and Procedures

Company Culture and Values

As an employee of Murphy USA, you are part of a company that values:

  • Integrity
  • Respect
  • Citizenship
  • Teamwork

These fundamental principles create a solid foundation for a thriving work environment where employees are encouraged to uphold the highest ethical standards and contribute to the success of the organization.

The Murphy Drive Rewards program is a prime example of the company’s commitment to providing value to its customers and employees alike. This loyalty program is designed to offer exclusive rewards and benefits to members. However, keep in mind that Murphy USA retains the right to modify the program and its terms and conditions as agreed upon in the employee handbook.

In case of fraudulent or improper use of the Murphy Drive Rewards program, membership or accrued rewards points may be terminated or suspended, as stated in the entire agreement of the employee handbook. If a member does not accept the Program Terms and Conditions, their only recourse is to discontinue their membership and cease receiving other communications related to the program.

Employee Expectations

Working at Murphy USA, you are expected to:

  • Deliver excellent customer service
  • Operate cash registers
  • Maintain store cleanliness
  • Restock merchandise
  • Adhere to company policies and procedures

Competitive pay and benefits are provided in return for your dedication to these responsibilities.

Specific roles and responsibilities within the company include:

  • Store Managers
  • Inventory Management
  • Customer Service
  • Talent Acquisition
  • Sales Associates

Regardless of your position, you are expected to comply with a code of conduct that upholds a professional and ethical working environment to the maximum extent, free from misconduct, in compliance with applicable law.

A clear understanding of the company culture, values, and employee expectations will equip you to excel in your role and contribute to Murphy USA’s continued success.

Key Policies and Guidelines

Group of people in Murphy USA uniforms discussing policies and guidelines

A successful work environment requires clear policies and guidelines that ensure employees are well-informed and protected. Murphy USA has established key policies regarding workplace conduct, health and safety, and compensation and benefits to provide a comprehensive framework for employees.

Workplace Conduct

Workplace conduct is of utmost importance to maintain a harmonious and productive environment. Murphy USA’s Code of Business Conduct and Ethics provides a comprehensive guide to the expected behavior of all employees. Employees are expected to:

  • Adhere to health, safety, and ethical standards
  • Encourage ethical behavior
  • Treat all individuals equitably
  • Demonstrate integrity and respect
  • Abstain from theft and fraud

If these expectations are not met, disciplinary action may be taken as per the general provisions, such as warnings, suspension, or even termination of employment.

In addition to upholding the Code of Business Conduct and Ethics, Murphy USA also addresses harassment and discrimination in the workplace. The company strictly prohibits all forms of retaliation, harassment, and unlawful discrimination based on various protected characteristics such as color, national origin, age, gender, marital status, disability, and more.

Health and Safety

Ensuring a safe working environment is a top priority at Murphy USA. The company is committed to adhering to health, safety, and environmental laws. Murphy USA ensures the well-being of its employees through fostering an inclusive culture and providing a positive, productive work environment.

To prevent workplace accidents, the company has implemented measures such as:

  • effectively pre-planning work to eradicate accidents and injuries
  • instituting a zero-tolerance policy for items that keep employees safe
  • fostering a proactive culture of safety throughout the organization

In case of health and safety concerns, employees can contact the Compliance “Hotline” at 800-566-8257 or send an email to This allows employees to report safety issues anonymously, ensuring a safe and secure workplace for everyone.

Compensation and Benefits

At Murphy USA, the company values the hard work and dedication of its Murphy USA employees, offering competitive compensation and benefits, including Murphy USA health, in return. These benefits include a Defined Contribution Pension Plan, Long-term Disability Insurance, and Accidental Death & Dismemberment Insurance.

The Defined Contribution Pension Plan includes employer contributions made and allocated to a participant’s individual plan account. As for insurance benefits, Murphy USA offers Long-term Disability Insurance and Accidental Death & Dismemberment Insurance, which may also cover third party beneficiaries.

Understanding the compensation and benefits offered by Murphy USA and fully utilizing these opportunities can enhance your overall employment experience.

WESCO International Employee Handbook Example

In the WESCO International employee handbook example, employees gain valuable insights into the company’s core values, policies, and expectations. This comprehensive guide outlines the principles that shape the work culture at WESCO International, providing clear guidelines on professional conduct, benefits, and career development. The WESCO International employee handbook example serves as a crucial resource, fostering a collaborative and inclusive environment. Through this document, employees can navigate the organization with a solid understanding of their rights and responsibilities, ensuring a harmonious and productive work experience at WESCO International.

Time Off and Leave Policies

Group of people in Murphy USA uniforms taking a break from work

Balancing work and personal life is essential for maintaining overall well-being and productivity. Murphy USA offers various time off and leave policies, including vacation, sick leave, and other types of leave, to ensure employees have ample opportunities to rest and rejuvenate.

Vacation and Paid Time Off

Murphy USA provides paid time off and vacation benefits to its employees, although the particulars of the policy, such as accrual rates and eligibility, may vary. It is advised to consult the company’s official website or employee handbook for more information on Murphy USA’s vacation and paid time off policy.

Employees are entitled to two weeks of paid vacation. Enjoying this time off allows employees to recharge and maintain a healthy work-life balance, ultimately leading to increased job satisfaction and productivity.

In addition to vacation time, the company also offers paid time off for various reasons, such as illness or personal matters. Understanding and utilizing these benefits can help you strike the right balance between work and personal life.

Sick Leave and Family Medical Leave

While the sick leave policy at Murphy USA isn’t detailed in the search results, it’s noteworthy that the company does provide family medical leave. Employees are permitted to take up to 12 weeks of unpaid leave for the birth and care of a new child, whether it be their natural child, an adopted child, or a foster child.

This policy ensures that employees can tend to their family’s needs during crucial moments without worrying about their job security. It reflects the company’s commitment to supporting its employees in both their professional and personal lives.

For more information on sick leave and family medical leave policies and procedures, it is recommended to consult the employee handbook or contact the Human Resources department.

Other Types of Leave

Murphy USA provides various types of leave, including:

  • Paid time off (PTO)
  • Vacation leave
  • Sick leave
  • Maternity/paternity leave
  • Parental leave

These policies are designed to accommodate the diverse needs of employees and ensure a supportive work environment, as both parties agree.

For instance, parental leave allows employees to bond with and care for their newborn or newly adopted child. By offering different types of leave, Murphy USA demonstrates its commitment to employee well-being and work-life balance.

To learn more about the specific policies and procedures surrounding different types of leave, consult the employee handbook or contact the Human Resources department.

Performance Management and Career Development

Group of people in Murphy USA uniforms discussing performance management and career development

Investing in employee growth and development is a priority at Murphy USA. The company offers various performance management and career development opportunities, including performance evaluations, training, and internal mobility, to help employees reach their full potential and advance their careers.

Performance Evaluations

The performance evaluation process at Murphy USA involves establishing internal and external benchmarks to assess current performance, defining future objectives, and recognizing potential for improvement. Annual performance reviews are conducted, and ongoing feedback is provided to help employees enhance their skills and meet their career goals.

Performance evaluations are instrumental in employee development and growth, enabling employees and management to:

  • Identify areas of strength
  • Identify areas for improvement
  • Make decisions regarding compensation
  • Make decisions regarding promotions
  • Identify development opportunities

The results of these evaluations are used to inform these decisions.

Participation in performance evaluations and consideration of feedback enables employees to continuously grow, develop their skills, and progress in their careers at Murphy USA.

Training and Development

Murphy USA offers a wide array of training and development opportunities to its employees. They provide development opportunities for their Home Office team members through instructor-led and virtual instructor-led training and roundtables. Additionally, they offer comprehensive initial training programs for all levels of their Sales and Operations team, from Cashier to District Manager.

The company provides the following benefits for employees:

  • Job-related training
  • Sponsorship for industry events
  • Partnership with Bellevue University for career development tips and invitations to career-advancing events.

Utilizing these training and development opportunities allows employees to enhance their skills, keep up with industry trends, and consistently advance in their careers at Murphy USA.

Internal Mobility and Promotions

Murphy USA promotes its employees by offering raises every six months for assistant managers until they reach a certain hourly rate. They also provide incentives and bonuses for new hires. The company encourages and promotes diverse approaches, valuing the strengths and experiences of their employees.

The organization facilitates career progression by offering distinct opportunities across a broad spectrum of career areas and establishing transparent pathways for progress. By actively engaging in development opportunities and demonstrating your skills and dedication, you can advance within the company and reach new heights in your career at Murphy USA.

Unfortunately, specific information regarding internal mobility and promotion programs or initiatives was not available in the search results. Nonetheless, it is evident that Murphy USA is dedicated to employee growth and development.

Employee Resources and Support

Group of people in Murphy USA uniforms talking to each other and getting support from the company

At Murphy USA, employee well-being is a top priority. The company offers various resources and support systems, such as the Employee Assistance Program, open door policy, and reporting concerns and grievances, to ensure a supportive and nurturing work environment.

Employee Assistance Program

The Employee Assistance Program at Murphy USA offers employees and their family members free access to mental health and financial wellness resources. The program also provides benefits such as dental insurance, life insurance, maternity/paternity leave, flexible schedule, health insurance, and tuition assistance.

Utilizing the Employee Assistance Program allows employees to manage stress, maintain overall well-being, and address personal and family matters without hindering their work performance.

Access to the Employee Assistance Program is available through the Murphy Drive Rewards app. By utilizing this valuable resource, employees can ensure their well-being and maintain a healthy work-life balance.

Open Door Policy

Murphy USA’s open door policy fosters an environment of accessibility, wherein your views and suggestions are earnestly heard and taken into account. This policy encourages open and transparent communication within the organization, creating a more collaborative and inclusive work environment.

The open door policy guarantees that any employee can directly communicate with their superiors without any impediments, diminishing power distance within the organization. By promoting open communication, employees feel more engaged, valued, and motivated to contribute to the company’s success.

Management’s obligations under the open door policy include being accessible, attentively listening to employee concerns, and offering support and direction when required. By embracing this policy, employees can voice their opinions and ideas in a supportive environment, ultimately enhancing the overall workplace experience.

Reporting Concerns and Grievances

Murphy USA takes employee concerns and grievances seriously and has established a system for reporting issues. Employees can contact the Compliance “Hotline” at 800-566-8257 or send an email to to report suspected violations. Employees have the option to remain anonymous when reporting concerns, ensuring confidentiality and protection from potential retaliation.

In addition to the Compliance “Hotline”, employees can also contact the Murphy USA National Contact Center for questions or complaints regarding the services or materials provided. By offering multiple channels for reporting concerns, Murphy USA demonstrates its commitment to addressing employee issues and maintaining a positive work environment.

Understanding and utilizing the available resources and support systems enables employees to confidently navigate their careers at Murphy USA, assured of the company’s commitment to their well-being and success.

WestRock Employee Handbook Example

In the WestRock employee handbook example, employees gain comprehensive insights into the company’s policies, procedures, and values. The WestRock employee handbook example serves as a crucial guide, outlining expectations, benefits, and the overall work culture within the organization. This document is thoughtfully designed to provide clarity on various aspects of employment, fostering a positive and inclusive environment. As individuals navigate their roles within WestRock, the employee handbook example stands as a valuable resource, ensuring that everyone is well-informed and aligned with the company’s vision and mission.

Legal and Compliance Matters

Group of people in Murphy USA uniforms discussing legal and compliance matters

Murphy USA operates within a legal framework that ensures the protection of its employees, customers, and other stakeholders. This section covers the company’s commitment to data privacy, intellectual property, and ethical compliance.

Data Privacy and Security

Murphy USA is dedicated to safeguarding personal information and has implemented technical, physical, and administrative measures to ensure data security. Employees are responsible for selecting a secure password, maintaining the confidentiality of their login credentials, and logging out after using a shared computer.

The company’s data privacy policy is outlined in its Privacy Policy document, which covers the collection and use of information they acquire about individuals. Adhering to legal regulations and best practices, Murphy USA ensures compliance with pertinent data privacy and information security laws and requires suppliers to do the same.

Intellectual Property and Confidentiality

Protecting intellectual property and maintaining confidentiality are essential aspects of conducting business at Murphy USA. The company has a policy that includes the following actions for users who violate intellectual property rights:

  • Eliminating user content that breaches the intellectual property rights of others
  • Suspending access to the Services for any user who utilizes the Services in violation of someone’s intellectual property rights
  • Terminating the account of any user who utilizes the Services in violation of someone’s intellectual property rights.

If you think that one of Murphy USA’s users has taken away your copyright or other intellectual property rights, it is important that you take action. Provide written notice to Murphy USA’s agent for notice of claims of infringement. By ensuring the protection of intellectual property rights, the company maintains a fair and ethical work environment.

Murphy USA’s Code of Business Conduct and Ethics outlines the company’s policy on maintaining the confidentiality of company information. Employees must adhere to the established reporting procedures, furnish accurate information, and maintain confidentiality when appropriate.

Ethics and Compliance

Murphy USA upholds the fundamental ethical principles of integrity, respect, citizenship, and spirit. In line with this, murphy usa agree to adhere to dispute resolution and arbitration provisions, antitrust and competition laws, and labor laws to ensure legal compliance.

Employees are urged to report any infractions of company policies or standards either to their supervisors or to the Murphy USA National Contact Center at By fostering a culture of ethical behavior and compliance, Murphy USA maintains a positive and inclusive work environment for all employees.


In conclusion, Murphy USA is committed to providing a supportive and nurturing work environment for its employees, offering comprehensive policies and guidelines, ample development opportunities, and various resources to ensure success. By understanding and utilizing the information provided in this guide, you can excel in your role at Murphy USA and contribute to the ongoing success of the company.

Frequently Asked Questions

How do I create an employee handbook?

To create an effective employee handbook, include the company’s mission statement, legal declarations, dress code, work hours, duties, department policies, and benefits. Additionally, ensure the handbook includes key topics such as company values and mission statement, anti-discrimination and harassment laws, standards of conduct, benefits, confidentiality and non-disclosure agreements, disciplinary policies, and a disclaimer. Finally, consider gathering feedback on the handbook to verify its efficacy.

What are the core values of Murphy USA?

Murphy USA values integrity, respect, spirit, and citizenship, empowering us to be the best versions of ourselves and encouraging good actions.

Does Murphy USA have a vacation policy?

Yes, Murphy USA has a vacation policy which can vary depending on characteristics of your employment such as experience level.

What is the difference between Murphy USA and Murphy Express?

Murphy USA stations are usually located near Walmart stores and are smaller kiosks, while Murphy Express stores are standalone locations with a larger traditional convenience store layout.

What types of leave does Murphy USA offer?

Murphy USA provides a variety of leave options, including paid time off, vacation, sick, maternity/paternity and parental leave.

Important Disclaimer:

The article presented here does not serve as a representation of the company’s actual employee handbook mentioned in this article.

Our discussions and insights regarding employee handbook are based on assumptions about what may be considered significant in this companies’ policies. These assumptions are drawn from available information and industry knowledge. Readers are advised that the content provided is for informational purposes only and should not be construed as an exact reflection of any company’s official policies or procedures. For precise and accurate details regarding a company’s employee handbook, individuals should refer directly to the company’s official documentation or consult with appropriate representatives.

Please be aware that the content on this page has been generated by using artificial intelligence language models and may contain errors, inconsistencies, or outdated information. It is provided as-is without any warranties or guarantees of accuracy. We strongly recommend using this content as a starting point for further research. We disclaim any liability for damages or losses resulting from the use or reliance on this content.

Tehsin Bhayani

AirMason was born when Tehsin was trying to create a digital culture book, but couldn’t find any solutions in the market that had all the features he needed. In 2016, AirMason officially launched. In five years, AirMason has created thousands of handbooks for more than 1,000 clients around the world.

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